WEBINAR: Why your grievance mechanism probably doesn’t work (and how to fix it)

Date and time: Thursday 25th September at 11:00 CET

Duration: 30 minutes

Format: Online webinar (GoToWebinar platform)

Overview

Many companies claim to have grievance mechanisms in place. However, these systems are often ineffective, nothing more than whistleblowing hotlines, suggestion boxes, or processes that rarely provide effective remediation. “We never get grievances” is not a sign of success; it’s a sign of silence, fear, or inaccessibility.

This 30-minute, practitioner-level webinar will cut through the theory and expose the most common pitfalls. You’ll learn what actually goes wrong when grievance systems are applied in practice, what good looks like under the UN Guiding Principles, and practical steps for designing mechanisms that workers and communities will use and trust.

Join James Lewry and Tim Perkin to unpack:

✅ Why many company systems fail, from access barriers to narrow definitions of harm
✅ How to design grievance mechanisms that are accessible, inclusive, and trusted
✅ Practical steps you can implement now, mapping rights-holders, tailoring multiple channels, resourcing properly, and monitoring outcomes
✅ Lessons from real-world cases, what frustrates both companies and communities, and how to avoid repeating mistakes

Who should attend & why

This session is designed for ESG and sustainability managers, compliance and HR practitioners, and supply chain professionals responsible for designing, reviewing, or operating grievance mechanisms.

With due diligence laws tightening under the UNGPs and EU regulation, investors and regulators expect more than box-ticking exercises. By attending, you’ll learn how to: